Why Hover Networks

Features:

Our Google Rating:

““I’ve been a Hover Networks customer since 2013. In that time, they have invested in the development of their software and infrastructure, resulting in consistent quality service. Even more important to me, is the professional and insightful customer service I receive from their entire organization. This makes Hover Networks a winning combination in my opinion!””
Buffalo Metropolitan FCU

Steven L. Conlin

Chief Information Officer
“Customer Service is everything that touches a customer – directly or indirectly. It is also so much more than just addressing complaints or solving problems. Customer Service is THE opportunity to exceed the Customer’s expectations. And this is what Hover Networks does for HUNT Real Estate – time and time again. Consistently. They are the Partner that you can always count on to figure out a solution. And not just any solution, but the right solution for the problem.”
Hunt Real Estate Logo
HUNT Real Estate

Carlos Pegado

Vice President & CTO
“Switching to Hover Networks has allowed us to eliminate the need for an after hour answering service! This has increased patient satisfaction, timeliness in return calls and has saved us money! Hover’s Customer Service is exceptional and a friendly, competent person will also promptly reply to any questions. As a health care facility, it is imperative that our patients can reach us 24/7. Hover has been wonderful working with us to ensure a smooth transition without any interruption of service! The real time reporting feature has allowed us to staff accordingly based on the volume of phone calls we receive.”
Audubon Women's Medical Associates logo
Audubon Women’s Medical Associates

Allison Raffaele

MM, Practice Manager
“In an economy where cost savings is a must, we turned to Hover Networks to reduce our communication costs. Little did we know we would not only cut our costs dramatically but also would add more functionality than we could imagine. Our new system has created opportunities for business development and streamlined our workflow. Working the team has been an added bonus. The support that we receive from Hover with their responsiveness to questions and wiliness to go the extra step will translate into a long lasting relationship”
Bee Group Newspapers logo
Bee Publications Inc

Michael A. Measer

Vice President
“The Hover Networks story needs to be told and I can tell it well, having run businesses through many changes in the telecom industry. Hover Networks is to be commended for putting together a customer focused service team who can support the excellence in technology solutions. I know most companies can’t do both. Much larger providers have the resources to be extraordinary but lack leadership to pull it together, empowering frontline people with solutions and immediate support. That’s Hover’s winning recipe. We love your thoughtful, thorough, prompt, accurate, genuine service.”
Sensors Safety Products Logo
Sensors Safety Products, Inc

Jody Fountain

GM
“We’ve been with Hover Networks for over 2 years and are very satisfied with the reliability, quality of service, and their knowledgeable support team. Hover invested the time to build our system and fully train our staff ensuring a seamless transition. When we have a question or need help they actually answer the phone (vs. navigating through an automated system!) and provide immediate answers. We are very pleased with Hover Networks and will continue to recommend without hesitation.”
Intral Corporation Logo
Intral Corporation

James Holland

President
“Debbie’s Staffing values our partnership with Hover Networks because they truly are “partners,” not just a client/vendor relationship. They listen and respond to our needs with a sense of urgency and their customer service from executive level down is unparalleled!”
Debbie's Staffing
Quinton Willams

Quinton Willams

CTS, Vice President
“The Hover team simply understands what it means to provide quality customer service. It is a reflection of who they are; every team member we’ve encountered has left a positive impression on us. The System is easy to manage, add and delete users, set special rules for special times, etc.. The Help desk is always helpful. Support is fantastic!”
Perry’s Ice Cream

Dave Hodgson

Chief Business Intelligence Officer
“As a busy multi-office dental practice, phone service is vitally important. Fortunately, Hover has provided exceptionally reliable service and outstanding friendly support… We are extremely pleased and recommend them highly.”
Inspire Dental Group logo
Inspire Dental

Ron Sadler

DDS, Managing Partner
“Aspire of WNY elected to partner with Hover Networks to bring all of our phone systems under the same system and upgraded VOIP technology. With over 60 individual properties spread over 2 counties and thousands of phone extensions Hover did a superb job. Their pre roll out planning and training for the staff led to very few hiccups.”
Aspire of WNY logo
Aspire of WNY

Tom Sy

CEO
“The Hover support team has provided us with outstanding service over the last few years. They are always accommodating and are quick to provide resolution to any problems that may arise. In addition, their technology has allowed our practice to utilize the phones to accommodate the technology changes and staff re-organization we have had. The Hover Team is always there when I need them despite how busy they are.”
UB MD Physician's Group
UB/MD Internal Medicine

Francine Spinella

Clinical Systems Director
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Quality

At Hover Networks quality starts with the way we install our services. We install our customers unlike other providers, and this gives us visibility and control to ensure quality.

Lastly, we keep the voice traffic completely separate from your data traffic which is crucial for voice quality.

Service

It really is about people! People that actually care make all the difference. It starts with the Hover Networks on-boarding process to ensure a great start to our relationship.

Our process is proven with thousands of customer locations on-boarded. We train your managers and each user to make sure you and your team are comfortable.

Once you are on your new Hover services, we are only a phone call, text, or email away. We answer live during business hours and have 24/7 on-call technicians.

Reliability

We believe your phones should work like air, you don’t have to think about it, it is just there when you need it. Most companies only provide their last year’s uptime statistics.

We at hover measure everything and our uptime is 99.999% since the beginning in 2009.

Our sole focus is cloud-based phone systems. Therefore to us, reliability is a crucial factor to maintain our 99.6% customer retention.

Experience the Hover Networks Difference and you'll see for yourself!

Our pricing philosophy:

At Hover Networks we don’t just want new customers, we want customers for life. 
We believe the right thing to do is provide you with our best and fair price the first time. With our all-inclusive pricing you have zero upfront equipment charges!

We believe in doing the right thing always and it starts with providing you with our best price. 

““I’ve been a Hover Networks customer since 2013. In that time, they have invested in the development of their software and infrastructure, resulting in consistent quality service. Even more important to me, is the professional and insightful customer service I receive from their entire organization. This makes Hover Networks a winning combination in my opinion!””
Buffalo Metropolitan FCU

Steven L. Conlin

Chief Information Officer
“Customer Service is everything that touches a customer – directly or indirectly. It is also so much more than just addressing complaints or solving problems. Customer Service is THE opportunity to exceed the Customer’s expectations. And this is what Hover Networks does for HUNT Real Estate – time and time again. Consistently. They are the Partner that you can always count on to figure out a solution. And not just any solution, but the right solution for the problem.”
Hunt Real Estate Logo
HUNT Real Estate

Carlos Pegado

Vice President & CTO
“Switching to Hover Networks has allowed us to eliminate the need for an after hour answering service! This has increased patient satisfaction, timeliness in return calls and has saved us money! Hover’s Customer Service is exceptional and a friendly, competent person will also promptly reply to any questions. As a health care facility, it is imperative that our patients can reach us 24/7. Hover has been wonderful working with us to ensure a smooth transition without any interruption of service! The real time reporting feature has allowed us to staff accordingly based on the volume of phone calls we receive.”
Audubon Women's Medical Associates logo
Audubon Women’s Medical Associates

Allison Raffaele

MM, Practice Manager
“In an economy where cost savings is a must, we turned to Hover Networks to reduce our communication costs. Little did we know we would not only cut our costs dramatically but also would add more functionality than we could imagine. Our new system has created opportunities for business development and streamlined our workflow. Working the team has been an added bonus. The support that we receive from Hover with their responsiveness to questions and wiliness to go the extra step will translate into a long lasting relationship”
Bee Group Newspapers logo
Bee Publications Inc

Michael A. Measer

Vice President
“The Hover Networks story needs to be told and I can tell it well, having run businesses through many changes in the telecom industry. Hover Networks is to be commended for putting together a customer focused service team who can support the excellence in technology solutions. I know most companies can’t do both. Much larger providers have the resources to be extraordinary but lack leadership to pull it together, empowering frontline people with solutions and immediate support. That’s Hover’s winning recipe. We love your thoughtful, thorough, prompt, accurate, genuine service.”
Sensors Safety Products Logo
Sensors Safety Products, Inc

Jody Fountain

GM
“We’ve been with Hover Networks for over 2 years and are very satisfied with the reliability, quality of service, and their knowledgeable support team. Hover invested the time to build our system and fully train our staff ensuring a seamless transition. When we have a question or need help they actually answer the phone (vs. navigating through an automated system!) and provide immediate answers. We are very pleased with Hover Networks and will continue to recommend without hesitation.”
Intral Corporation Logo
Intral Corporation

James Holland

President
“Debbie’s Staffing values our partnership with Hover Networks because they truly are “partners,” not just a client/vendor relationship. They listen and respond to our needs with a sense of urgency and their customer service from executive level down is unparalleled!”
Debbie's Staffing
Quinton Willams

Quinton Willams

CTS, Vice President
“The Hover team simply understands what it means to provide quality customer service. It is a reflection of who they are; every team member we’ve encountered has left a positive impression on us. The System is easy to manage, add and delete users, set special rules for special times, etc.. The Help desk is always helpful. Support is fantastic!”
Perry’s Ice Cream

Dave Hodgson

Chief Business Intelligence Officer
“As a busy multi-office dental practice, phone service is vitally important. Fortunately, Hover has provided exceptionally reliable service and outstanding friendly support… We are extremely pleased and recommend them highly.”
Inspire Dental Group logo
Inspire Dental

Ron Sadler

DDS, Managing Partner
“Aspire of WNY elected to partner with Hover Networks to bring all of our phone systems under the same system and upgraded VOIP technology. With over 60 individual properties spread over 2 counties and thousands of phone extensions Hover did a superb job. Their pre roll out planning and training for the staff led to very few hiccups.”
Aspire of WNY logo
Aspire of WNY

Tom Sy

CEO
“The Hover support team has provided us with outstanding service over the last few years. They are always accommodating and are quick to provide resolution to any problems that may arise. In addition, their technology has allowed our practice to utilize the phones to accommodate the technology changes and staff re-organization we have had. The Hover Team is always there when I need them despite how busy they are.”
UB MD Physician's Group
UB/MD Internal Medicine

Francine Spinella

Clinical Systems Director
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