Choosing a new phone provider can feel overwhelming, and we understand that businesses have questions and concerns when considering a switch. Read on to see some of the most frequently asked questions we hear during the sales process along with answers to help you feel confident about choosing Hover Networks as your cloud based communications provider.
Do I get to keep my phone number(s)?
Absolutely! There’s no need to update your business contacts or marketing materials; our expert sales operations team will handle the porting process on your behalf to ensure you keep your existing phone numbers, and all you need to do is provide your current bill copies. Porting is the terminology used to describe numbers moving from one carrier to another.
Keep in mind that with VoIP, you can handle simultaneous calls on a single line, eliminating the need for separate rollover lines, so feel free to leave behind phone numbers you will no longer need to be disconnected with your former provider when you cancel service.
Need new phone numbers? Just let our team know the area code you are looking for and we can purchase numbers and register them to your system right away!
How are you different from Spectrum or RingCentral?
Hover Networks offers a cloud-based phone solution with an enterprise-level platform and a boutique, white-glove service experience.
Unlike Spectrum, which treats VoIP as an add-on to its internet services, we install a dedicated voice-only router that operates separately from your data network, ensuring call quality and reliability. Our system is fully redundant, with proactive monitoring and automatic failover to prevent downtime.
RingCentral operates on a self-service, one-size-fits-all model, requiring businesses to handle their own system configurations. In contrast, Hover Networks customizes every system to fit your needs and manages updates, security, and maintenance at no additional cost. Customers retain full control over call routing and settings through our user-friendly portal, while we handle backend system updates and security.
Our support team answers 99% of calls live within 3 rings—a level of service you won’t find with larger providers. Plus, all customer support, troubleshooting, and on-site visits are included in our service at no extra charge.
With HIPAA, SOC 2, and NIST compliance, as well as secure data encryption and fraud monitoring, Hover Networks provides a level of security unmatched by mass-market providers. Our Buzz Suite applications, built in-house, offer a seamless call experience from anywhere, and our advanced Hover Analytics platform helps businesses optimize their communication strategy.
Choosing Hover Networks means partnering with a provider that prioritizes reliability, security, and local support—so you can focus on running your business without worrying about your phone system.
What happens when the internet goes down?
During onboarding, we work with your team to develop a Business Continuity Plan tailored to your unique needs, ensuring minimal disruption during an outage. While implementing a failover internet circuit is the best solution to prevent downtime, we understand that this isn’t feasible for all organizations, so we offer multiple backup options to keep your business connected.
If your internet goes down, we can automatically forward calls to backup destinations such as cell phones or Hover Buzz mobile/webphones. For businesses with multiple locations, calls can be redirected to another site, with a pre-pended caller ID so staff knows where the call originated. Alternatively, calls can route to an Auto Attendant with a prerecorded message informing callers of the disruption, or directly to a voicemail box where messages are transcribed and delivered via email or text.
Our team is dedicated to minimizing downtime, ensuring you never miss a call while your team returns to full functionality. Plus, our after-hours emergency support is always available if you need immediate assistance.
How long does it take to switch? What does onboarding look like?
The typical transition to your new Hover Networks VoIP system takes about 2-4 weeks, depending on the size and complexity of your business setup. Our goal is to ensure a smooth, seamless switch with minimal disruption to your operations. Here’s what you can expect during the process:
System Design & Customization
The process begins with a collaborative consultation between you and your dedicated Hover Networks Advocate. We assess your current communication setup, address pain points, and design a customized system that meets your unique needs. Whether we’re replicating your existing workflows or optimizing them for greater efficiency, our team ensures a secure, scalable solution tailored to your business.
Cutover & Go Live
On the day of the switch, we ensure everything is ready for a seamless transition to the new system. Your system will go live, and we’ll closely monitor the process to resolve any issues that might arise. Our team is on hand to ensure all your employees can start using the new system right away without any hiccups.
Training & Support
To ensure your team is fully equipped to use the new system, we provide comprehensive training, including:
- End-User Training (30–45 minutes per group) covering essential features like calling, voicemail, call transfer, and key software tools.
- System Administrator (Advocate) Training (approximately 3 hours) for managing and troubleshooting the system.
- Flexible Training Options including virtual, onsite, and multiple sessions to accommodate your team’s schedules.
Ongoing Support
After the switch, we don’t leave you to navigate the new system alone. Hover Networks provides ongoing support through our dedicated customer service team. We offer 24/7 assistance to ensure your system continues to run smoothly and help you resolve any technical issues as they arise. Our proactive approach to support ensures that your team is always backed by our experts, no matter the time or day.
Why Choose Hover Networks?
With Hover Networks, you’re not just getting a phone system—you’re getting a dedicated partner. Our reliable, secure VoIP solutions are backed by top-tier customer support, making your business communication seamless and stress-free. Have more questions? Ready to make the switch? Reach out to our team today!
