We are uniquely positioned to provide feature-packed business-critical VoIP technology and support.
Our cloud-based phone system has many advantages over a premise-based phone system. Here are just a few:
Centralized answering allows effortless communication across multiple practices whether your providers work onsite, remote, or hybrid. Our app & web phone allow you to take your business with you!
Our team of experts is available during business hours as well as after hours to support overnight shifts and on-call providers when you need us.
Set up on-call providers to automatically receive a transcription with attached audio file through email and text message to never miss a voicemail.
Review real-time and historical data to monitor staff performance, staff your practices accurately, and inform your business decisions.
Optimize the efficiency of users in your call centers and across your practices to provide a positive experience for patients, staff and providers.
Coach & support new staff through call recording and listen-in feature. Enable texting services on your business number to allow patients to text your providers and staff.
Navigate the transition to a remote and hybrid workforce without worrying about clunky and expensive equipment for employees to lug to and from home and sacrificing quality of service.
Hover Buzz, our web phone, provided a versatile solution for a workforce comprised of remote, in-office, and hybrid users alike. Through user training and 24/7 support, Hover ensured all users were comfortable with the web phone features, making implementation a breeze. To get the most out of Hover’s cloud-based solution, Hover Analytics was also used, allowing management to review and schedule call reports to monitor individual and team productivity across all work models.