Hover Networks for Medical Communication Services

Why has the medical industry come to be one of our largest here at Hover?

We are uniquely positioned to provide feature-packed business-critical VoIP technology and support. 

Medical Communications
Medical Communications
Medical Communications
Medical Communications
Medical Communications

Medical Unified Communications

Our cloud-based phone system has many advantages over a premise-based phone system. Here are just a few:

Callers have the option to wait in a queue and listen to a customized on-hold message, simply leave a voicemail, or request to be called back when they are next in line!

When a caller leaves a voicemail, a transcription is automatically sent to you by email and text message with the audio file attached.

Call are recorded and stored at no charge for 45 days.​​

Our analytics suite allows for real-time call queue statistics and customizable reports.

Zero upfront equipment costs, no maintenance fees, and no additional charges for support.

We meet your after-hours on-call needs by utilizing our on-call scheduling, on-call call routing, voicemail to email and/or text and voicemail transcription.

Medical Communications

Business Continuity

Centralized answering allows effortless communication across multiple practices whether your providers work onsite, remote, or hybrid. Our app & web phone allow you to take your business with you!

Medical Communications

24x7 Customer Support

Our team of experts is available during business hours as well as after hours to support overnight shifts and on-call providers when you need us.

Medical Communications

Advanced Voicemail

Set up on-call providers to automatically receive a transcription with attached audio file through email and text message to never miss a voicemail.

Medical Communications

Business Analytics

Review real-time and historical data to monitor staff performance, staff your practices accurately, and inform your business decisions.

Medical Communications

Call Queueing

Optimize the efficiency of users in your call centers and across your practices to provide a positive experience for patients, staff and providers.

Medical Communications

Workforce Management & Optimization

Coach & support new staff through call recording and listen-in feature. Enable texting services on your business number to allow patients to text your providers and staff.

Case Study

PracticeFirst

Medical Management Solutions

THE GOAL

Navigate the transition to a remote and hybrid workforce without worrying about clunky and expensive equipment for employees to lug to and from home and sacrificing quality of service.

THE HOVER SOLUTION

Hover Buzz, our web phone, provided a versatile solution for a workforce comprised of remote, in-office, and hybrid users alike. Through user training and 24/7 support, Hover ensured all users were comfortable with the web phone features, making implementation a breeze. To get the most out of Hover’s cloud-based solution, Hover Analytics was also used, allowing management to review and schedule call reports to monitor individual and team productivity across all work models.

RESULTS

"There are so many great people that work for this company that make the whole experience wonderful. They touch base with us on a regular basis to make sure that we are comfortable with the system, and that we are fully utilizing their services. They are very quick to respond and the customer service is the best we've ever dealt with."

"Hover Networks is a very reliable company. They put the customer first and provide simple but effective solutions. Thank you for being our phone provider."

PracticeFirst

Medical Management Solutions

THE GOAL

Navigate the transition to a remote and hybrid workforce without worrying about clunky and expensive equipment for employees to lug to and from home and sacrificing quality of service.

THE HOVER SOLUTION

Hover Buzz, our web phone, provided a versatile solution for a workforce comprised of remote, in-office, and hybrid users alike. Through user training and 24/7 support, Hover ensured all users were comfortable with the web phone features, making implementation a breeze. To get the most out of Hover’s cloud-based solution, Hover Analytics was also used, allowing management to review and schedule call reports to monitor individual and team productivity across all work models.

RESULTS

0%

Reply Rate

27x

Total Replies

Statement: Hover Buzz is a convenient tool for taking/making phone calls.

Strongly Agree – 33.3%
0%
Agree – 44.4%
0%
Neutral – 22.2%
0%

"There are so many great people that work for this company that make the whole experience wonderful. They touch base with us on a regular basis to make sure that we are comfortable with the system, and that we are fully utilizing their services. They are very quick to respond and the customer service is the best we've ever dealt with."

"Hover Networks is a very reliable company. They put the customer first and provide simple but effective solutions. Thank you for being our phone provider."