When it comes to choosing a communication provider, the options may seem endless, but not all providers are created equal. At Hover Networks, we pride ourselves on delivering a service that goes beyond expectations. Whether it’s our commitment to reliability, personalized support, or innovative features, the Hover Difference ensures your business stays connected seamlessly.
Here’s what sets us apart:
1. A Customer-Centric Approach
At Hover Networks, our clients come first. We understand that every business has unique needs, which is why we take the time to listen and tailor our solutions to fit your goals. From the initial consultation, through onboarding, and thereafter with ongoing support, we’re here for you every step of the way.
Our local support team answers calls in 15 seconds or less, ensuring you never face long wait times when you need assistance. And because our team is based right here in your community, we’re just as invested in your success as you are.
2. Reliable Service You Can Count On
At Hover Networks, we prioritize protecting your business communications with unmatched security and reliability. Our systems are built to meet the most stringent standards, offering:
- Industry-leading 99.999% uptime, so your communication system is always reliable, even during peak times.
- HIPAA & SOC 2 Compliance, ensuring sensitive client and organizational data remains secure.
- Our homegrown intrusion detection and monitoring system, specifically engineered for VoIP, proactively detects and mitigates threats.
- SSL-encrypted web interfaces, providing secure access to your phone system and data.
- Advanced fraud detection and mitigation to prevent unauthorized access and misuse.
- Whitelisted router access, adding an extra layer of control and security.
With Hover Networks, you don’t just get a VoIP provider—you gain a partner committed to ensuring your business stays secure, compliant, and connected.
3. Innovative Features for Modern Businesses
From advanced call routing options to real-time analytics, our VoIP systems are equipped with features designed to optimize your operations:
- Call Queues for managing high volumes efficiently. Upload custom messaging for your customers on hold, or implement our queue call-back feature for customers who don’t want to wait.
- Voicemail to Email and/or Text Message to streamline follow-ups. Ask about our transcription feature!
- Call Recording for accuracy and accountability. Enjoy 45 days of storage included with your service.
- Softphone & Webphone access to stay connected on the go.
- Analytics to review real-time and historical call reporting data to make informed business decisions and monitor team performance.
We’re not just a phone provider—we’re your partner in leveraging technology to achieve business growth.
4. Transparent Pricing with No Hidden Surprises
Budgeting for a phone system shouldn’t feel like a guessing game. With Hover Networks, you’ll enjoy transparent pricing without hidden fees and surcharges. Our All-Inclusive option lets you rent equipment with zero upfront costs, making it easier to manage your communication expenses. Plus, you’ll never get charged for customer support or maintenance visits.
We believe in offering cost-effective solutions that don’t sacrifice quality, so you can invest in your business with confidence.
5. Support That Goes Above and Beyond
We believe exceptional support goes beyond solving technical issues—it’s about anticipating your needs and providing solutions that empower your business. Our locally based support team is dedicated to delivering fast, personalized service. We aim to resolve issues quickly and effectively, ensuring you can focus on what matters most: running your business.
Scalability is another area where we shine. Our team doesn’t just help you maintain your system; we proactively assist in scaling it as your business evolves. Whether you’re growing your team, experiencing seasonal fluctuations, or expanding to multiple locations, we make it easy to adjust your communication system to meet your needs.
Discover the Hover Difference Today
At Hover Networks, we’re redefining what it means to be a communication provider. With a focus on quality, service, and reliability, we’re here to help your business thrive. Ready to experience the Hover Difference? Contact us today to learn how we can elevate your communications.
