When it comes to healthcare, communication isn’t just important, it’s critical. From coordinating patient care to handling urgent calls, your phone system must be reliable, secure, and flexible. Setting your practice up for success starts with identifying the essential features that support your team, enhance client service, and ensure responsiveness.
Here’s a guide to the top VoIP features healthcare practices should prioritize:
Secure Communication
Protecting patient information is critical in healthcare, so it’s important to choose a VoIP provider that offers HIPAA-compliant solutions, SSL-encrypted web interfaces, and advanced intrusion detection to safeguard sensitive data. Hover Networks goes even further by separating voice and data traffic with a dedicated voice-only router, allowing for enhanced security and advanced system monitoring.
Advanced Call Routing
Efficient call handling is essential in a busy healthcare practice. Implement an auto-attendant to greet callers with customized messaging and route them to the right department without tying up your staff. Intelligent call routing options like hunt groups, queues, and external destinations ensure urgent calls reach the appropriate person quickly, improving patient satisfaction.
VoIP Tip! Implementing call queues helps distribute calls evenly amongst your staff, while a callback feature allows patients to receive a return call when they reach the front of the line—eliminating long hold times.
Historical & Real-Time Analytics
Visibility into call volume, call handling, and staffing needs is critical for a busy healthcare practice. With real-time and historical call analytics, you can monitor how calls are managed throughout the day, identify peak times, and make informed decisions about staffing and resource allocation. Hover Networks’ in-house analytics platform helps ensure your practice stays efficient, responsive, and patient-focused through unlimited scheduled reports and dashboards.
Voicemail Management Options
In healthcare, missing a message can impact both patient care and satisfaction. Features like voicemail-to-text and voicemail-to-email send notifications with an attached sound file, allowing providers to quickly review and respond to messages, even when away from their desk.
VoIP Tip! Route voicemails to a shared distribution email, making it easier for teams to triage and address patient needs promptly.
Call Recording
Ensure your healthcare practice has a reliable way to document patient interactions for compliance, training, and quality assurance. With Hover Networks’ call recording, you can easily store and retrieve conversations with 45 days of recording storage included with your service. Plus, extended storage plans—available for 1-year and 7-years—give you peace of mind for long-term recordkeeping and future reference.
Mobile App Access
Stay connected no matter where you are with mobile app access. With Hover Networks’ softphone and webphone app, Hover Buzz, your team can make and receive calls, access voicemail, and manage communications seamlessly—whether they’re at the office or on the go. Plus, you can forward calls, transfer them, and more.
VoIP Tip! With Hover Networks, all deskphone users can access the Hover Buzz app at no additional cost.
Finding the Right Partner
Choosing the right VoIP provider goes beyond just checking off features — it’s about finding a team that understands the unique needs of healthcare practices. At Hover Networks, we deliver enterprise-level solutions with a white-glove, boutique feel, customized to meet the needs of your practice. From personalized onboarding to live-answer support by skilled professionals, we’re committed to providing healthcare practices with secure, reliable, and seamless communication solutions.
Ready to upgrade your healthcare practice’s communication system? Contact us today to learn more.
