PracticeFirst
Medical Management Solutions
- 60+ Employees
- 10% In-Office / 60% Remote / 30% Hybrid
- ~4,000 Incoming Calls per Month
THE GOAL
Navigate the transition to a remote and hybrid workforce without worrying about clunky and expensive equipment for employees to lug to and from home and sacrificing quality of service.
THE HOVER SOLUTION
Hover Buzz, our web phone, provided a versatile solution for a workforce comprised of remote, in-office, and hybrid users alike. Through user training and 24/7 support, Hover ensured all users were comfortable with the web phone features, making implementation a breeze. To get the most out of Hover’s cloud-based solution, Hover Analytics was also used, allowing management to review and schedule call reports to monitor individual and team productivity across all work models.
RESULTS
Reply Rate
27x
Total Replies
Statement: Hover Buzz is a convenient tool for taking/making phone calls.
"There are so many great people that work for this company that make the whole experience wonderful. They touch base with us on a regular basis to make sure that we are comfortable with the system, and that we are fully utilizing their services. They are very quick to respond and the customer service is the best we've ever dealt with."
"Hover Networks is a very reliable company. They put the customer first and provide simple but effective solutions. Thank you for being our phone provider."